Services + Amenities at Universal Helios Grand Hotel, a Loews Hotel

Experience More at Our Orlando Hotel

Ingrese a un santuario iluminado por el sol donde abundan la luz, la vida y las risas. Rising above the waters of Celestial Park, Universal Helios Grand Hotel, a Loews Hotel, puts you at Universal Epic Universe. A shining gateway to adventure, Universal Helios Grand Hotel isn't just near the park; it's the sun that overlooks it. The hotel offers exclusive guest benefits, a spectacular resort-style pool, a state-of-the-art fitness center, convenient vacation planning services, and a dedicated hotel entrance to Universal Epic Universe.

Cuando no está en el parque disfrutando del mejor momento de su vida, Universal Helios Grand Hotel es una extensión de la diversión, ya que ofrece muchas maneras para estar libre o simplemente sin preocupaciones.

Resort-style Pool

Relax in our stunning 8,660-square-foot zero-entry pool. Enjoy immersive underwater speakers, a spacious terraced deck, an inviting hot tub, a cozy outdoor fire pit, and 18 private cabanas available for rent. From poolside activities to movies under the stars on select evenings, there are plenty of ways to make every moment by the water unforgettable.

Resort-style Pool

Centro de fitness

The fitness center offers a variety of strength and cardio equipment and is complimentary to hotel guests. Cardiovascular equipment includes:

  • Caminadoras
  • Bicicletas (verticales y reclinadas)
  • Elíptico
  • Máquinas de pesas con resistencias variables
  • Área de estiramiento
Centro de fitness

Salón de juegos

Purchase a game card and then blast, zap, and race your way through a variety of arcade games in the hotel’s game room (fees apply).

Dedicated Entrance to Universal Epic Universe

Guests of Universal Helios Grand Hotel will enjoy a dedicated entrance to the park. (Separate Universal Epic Universe theme park admission is required and not included.)

Dedicated Entrance to Universal Epic Universe

Transporte

Fun, free, and easy is how guests of Universal hotels get to the parks and back. Hop aboard one of our complimentary shuttle buses and get to the fun fast.

Transporte

  • Age requirements: You must be 21 years of age and provide proper identification upon check-in to book a room at Hard Rock Hotel®. Debe haber al menos una persona en la habitación reservada que tenga 21 años o más.
  • Universal Orlando Vacation Planning Center: A Destination Universal Ticket Desk and Kiosk 
  • Universal Studios Store: You’ll find towels, tees, toys, toiletries, and more at the Universal Studios Store conveniently located in the hotel lobby. 
  • Conserje: nuestros conserjes expertos con gusto responderán a prácticamente todas sus solicitudes.
  • Dry Cleaning: Dry cleaning or same-day laundry service is available six days a week, including holidays. El servicio expreso le devuelve sus artículos en solo unas pocas horas.
  • Lavandería automática
  • Luggage Services
  • Internet: ofrecemos a nuestros huéspedes acceso a Internet de alta velocidad inalámbrico gratuito. You can connect from your guestroom and public spaces.
  • Servicio de habitación: si prefiere cenar en su habitación o suite, el servicio de habitación está disponible las 24 horas al día.
  • Security: Safety is always a top priority at the Hard Rock Hotel. Officers are on duty 24 hours.
  • On-Site Business Center: 24 hours a day, with room key (Fees apply)
  • Mail Services: Guests can receive mail throughout their stay. Si prevé que recibirá correo durante su estadía, asegúrese de incluir la dirección postal del resort junto con su nombre y día de llegada para su reserva. Please note that package handling fees will apply to all packages that are received through the Luggage Services Desk. Call for more information. El hotel no puede recibir comestibles o ningún otro producto perecedero que sea enviado al resort. 
  • Audio/Visual: Encore Global, our in-house partner, has the latest state-of-the-art audiovisual equipment for your every need.
  • Instalaciones para conferencias y catering: nuestras instalaciones para catering y conferencias ofrecen entornos excepcionales para entretenimiento y eventos privados.